Dana Air: CPC expresses gratitude for safe evacuation, urges transparent and responsive

The Consumer Protection Council, CPC has expressed concern and at the same time gratitude over the Dana Airlines Flight 9J0363  from Abuja to Port-Harcourt on February 20th, 2018 that landed at approximately but overshot the runway.

However, the cause of incident is still unknown and under investigation. Aircraft was reportedly damaged, and Nigerian Civil Aviation Authority (NCAA) and Accident Investigation Bureau (AIB) had notified and already in control.

Federal Airport Authority of Nigeria (FAAN) secured perimeter scene of incident. 50 Souls On Board (SOB) made up of 44 passengers and 6 crew.

According to CPC statement, “thankfully, all passengers and crew were safely evacuated without injury”.

The CPC lauds  relevant airport and aviation authorities, as well as the airline for this safe evacuation and management of what could otherwise have been tragic.

The Council further calls for calm as we await more information and a detailed investigation by the Accident Investigation Bureau in compliance with ICAO standards.  In addition, the Council has been in communication with the airline and NCAA. The Council understands that Dana Air has provided logistic support and accommodation to passengers. The Council insists this must comply with minimum standards in accordance with prevailing Regulations under Part 19, Nigerian Civil Aviation Rules (NCAR).

An open, transparent, sensitive and responsive approach by the airline and relevant authorities is vital to sustaining confidence and assuring consumers. The Council welcomes this openness and attention to consumers, including providing medical or psychological support where necessary.

The Consumer Protection Council in collaboration with the Nigerian Civil Aviation Authority, other aviation agencies and service providers remains available to all passengers in the sector to answer questions, provide assistance and required assurances at this and other times.