iSON, Africa’s leading IT and ITeScompany, has further expanded its footprints in Nigeria with the commissioning of another state-of-art call centre in Ilorin, Kwara State as part of its efforts to develop the Nigerian outsourcing sector and further position the country and the continent as a premium outsourcing hub. It is the fourth call centre that the company has set up in Nigeria, including two in Ibadan and another in Abeokuta, while more centres are earmarked for other parts of Nigeria in the near future. The new call center situated at Ilorin GRA,has been purpose-built to adhere to iSON BPO’s global standards. The Ilorin Call Center will provide employment opportunities to over 1200 indigenous youth who are also poised to benefit tremendously from the talent up skilling prospects that the company’s Skill Development facility offers.
Also, similar to the previous establishments, the Ilorin Call Center is built to specification, the ultra-modern call center will serve iSON’s growing clientele in Nigeria, whilst training new employees on global best practices for customer service-delivery. The call center is equipped with the latest technology to enable iSON to keep to their commitment of delivering superior call center services throughout the country.
Speaking at the launch, Group CEO of iSON Group, Pravin Kumar restated the Group’s commitment to constantly upskill the youth of Nigeria and provide improved Customer Experience. “Nigeria is a very important market for us at iSON, and this explains the level of our investment in the country and our commitment to the development of its ICT industry,” he noted. “Ilorin is a prime avenue for us to continue our drive to position Nigeria as a premium outsourcing hub in the continent,” he added.
According to him, part of iSON’s core strategy for Nigeria and Africa is to invest in the development of local systems and the up skilling, growth and empowerment of local talent, and expressed the belief that the new call centre will help reduce the unemployment rate in Kwara state and its environs.
“The commissioning of the new centre means that more jobs will be created for the youth and we are happy to be making such impact in the lives of the people in communities where we operate. We have always stood by our policy of bringing jobs and IP to people rather than the other way round and not outsourcing local work out of Africa. We remain focused on doing our part to develop the economy and we will continue to invest in the development of local manpower,” he said.
With a reputation for its ability to deliver cost-effective outsourcing solutions to its clients across the ASEAN region, iSON BPO helps its clients improve their business performance by allowing them to streamline and improve their key business functions. Throughout the countries in which they operate, iSON focuses on employee training and capability development, which in turn enables them to better attend to their clients’ needs, as the iSON BPO staff are trained and developed to adhere to world-class standards